Store Policies

Ordering

When we receive your order we will send you an email letting you know when your order can be picked up.  Often times you order can be ready for pickup in 24 hours. We receive weekly shipments from our supplier so if we need to order it from them we will notify you when your order will be ready to pick up


Shipping

Shipping available on some items, cost extra.  
Orders may be picked up at:

THE HARDWARE STORE

105 Harvey Street

Pearisburg,VA 24134


Returns

We gladly take returns within 30 days of purchase at our store.  Defective items can be returned within 30 days.  After 30 days consult with the manufacturer’s warranties.


Order Cancellation

In the event a customer wants to cancel an existing order, there may or may not be a cancellation fee.

~If the order is still pending, there is no fee to cancel an item.

~If stock has been received and the credit card has been charged, then a service fee will be deducted off the credit.

   This fee will be 5% of total amount charged and refunded, with a Minimum $10.00 Fee.

   –This fee covers both the fees we incur when we charge and then credit a cancelled order.


Site Errors

THE HARDWARE STORE is NOT responsible for any errors, whether it be pricing or descriptive listings. We strive to keep our site up to date, but in the event an item is sold out or out of stock, we reserve the right to cancel any submitted order, or properly adjust the price or freight charge of any given order.